GOVERNANCE — COMMERCIAL RULES (6)
Layered, prioritized policy. BASE applies first, then CAMPAIGN overrides; within a layer the lowest priority number wins. CRM-aware conditions (agent DID / CRM segment) let a rule target a specific agent or segment.
| Layer | Pri | Name | Conditions | Action | Tier / Disc | On |
|---|---|---|---|---|---|---|
| BASE | 1 | Platinum VIP Floor | rank 90-100 · seg=VIP | SET_TIER | PLATINUM / 20% | ON |
| BASE | 2 | Gold High Trust | rank 70-100 | SET_TIER | GOLD / 10% | ON |
| BASE | 3 | Standard Service | rank 40-70 | ALLOW | STANDARD / 0% | ON |
| BASE | 4 | Throttle Low Trust | rank 0-40 | THROTTLE | STANDARD / 0% | ON |
| CAMPAIGN | 1 | VIP Loyalty Bonus | rank 70-100 · seg=VIP | ADD_DISCOUNT | PLATINUM / 5% | ON |
| CAMPAIGN | 2 | New-Agent Winback | rank 40-100 · seg=UNKNOWN | SET_TIER | GOLD / 8% | OFF |