GOVERNANCE — COMMERCIAL RULES (6)
Layered, prioritized policy. BASE applies first, then CAMPAIGN overrides; within a layer the lowest priority number wins. CRM-aware conditions (agent DID / CRM segment) let a rule target a specific agent or segment.
Layered, prioritized policy. BASE applies first, then CAMPAIGN overrides; within a layer the lowest priority number wins. CRM-aware conditions (agent DID / CRM segment) let a rule target a specific agent or segment.